Industries
Industries we serve
Five sectors where the constraints are different enough to change how a project is run – and where getting those constraints wrong is expensive.
How we approach sector work
We are a technology practice, not a sector specialist that only works in one field. What we bring to an industry is the same four service lines applied with an understanding of what that sector cannot compromise on – accessibility in the public sector, confidentiality in healthcare, stock accuracy in retail, ruggedness in manufacturing, control in financial services.
That distinction matters when you are choosing a supplier. If your problem is genuinely sector-specific and regulatory in nature, you may want a specialist. If it is a website, an integration, a hardware deployment or ongoing support that has to respect your sector’s constraints, that is squarely what we do – and we will tell you honestly which of the two you have.
Public Sector
Public sector and government
Public sector work carries obligations that commercial projects do not. A service has to be usable by everyone who is entitled to it, which makes accessibility a requirement rather than a nice-to-have. It has to be defensible under scrutiny, so decisions need an audit trail. And it usually has to work alongside systems that have been in place for a decade or more.
That changes how a project is run. Accessibility is designed in from the first wireframe rather than retrofitted after an audit, records are kept of what changed and why, and integration with existing systems is treated as a constraint from the start instead of a problem discovered at the end.
What this usually involves
- Accessible websites and services built to WCAG standards, tested with keyboard and screen reader rather than an automated checker alone.
- Clear information architecture, so people find what they need without knowing how the organisation is structured internally.
- Integration with existing case management, records or finance systems, using supported interfaces.
- Documentation and handover written so the work can be maintained by whoever holds the contract next.
Where this fits our services
Healthcare
Healthcare and clinical services
In healthcare the cost of a system being wrong is measured in patient safety, not lost revenue. Data is sensitive by default, availability matters at three in the morning as much as at midday, and the people using a system are usually doing something more important than operating software.
So the priorities invert compared with a typical commercial build. Reliability and clarity come before feature count. Interfaces are designed to be operated quickly by someone who is busy, interrupted and possibly wearing gloves. Access is limited to what each role genuinely needs, and every touch of a record is traceable.
What this usually involves
- Systems that handle confidential information with role-based access and a complete audit trail.
- Asset, equipment and sample tracking using barcode or RFID, so items are located without a manual search.
- Integration between scheduling, records and reporting systems so information is entered once.
- Support arrangements that account for services which cannot simply be switched off during working hours.
Where this fits our services
Retail & CPG
Retail and consumer goods
Retail is the sector where the gap between the website, the till and the warehouse shows up fastest. Sell something online that the shop floor already sold, and you have an unhappy customer and a refund. Most retail technology problems are really one problem: the same stock figure disagreeing with itself in three places.
The work worth doing is usually joining things up rather than replacing them. A store, a point-of-sale system and a stock record that share one source of truth remove a whole category of daily correction — and the seasonal peak stops being the thing everyone dreads.
What this usually involves
- E-commerce built around the real catalogue, with a checkout short enough that people finish it.
- Point-of-sale and receipt, shelf-edge and shipping label printing configured to the actual sales process.
- One stock record shared between online and in-store sales, so nothing is oversold.
- Barcode scanning for goods-in, picking and stock counts, feeding the same system in real time.
- Performance tuned for peak trading rather than a quiet Tuesday.
Where this fits our services
Manufacturing
Manufacturing and industrial
On a production floor, the environment decides what technology survives. Equipment gets dropped, handled with gloves, used in temperature extremes and expected to last a full shift on one charge. Consumer hardware fails quickly in those conditions, and the replacement cost usually exceeds what was saved on the purchase price.
The other constant is traceability. Knowing which batch went where, which machine ran it and when, is the difference between a contained recall and an uncontained one. That means capturing data at the point it happens rather than transcribing it from paper at the end of a shift.
What this usually involves
- Rugged handheld, wearable and vehicle-mount devices specified for drop height, glove use, temperature and shift length.
- Barcode and RFID capture at goods-in, work-in-progress and dispatch, feeding stock and production systems live.
- Sensors and asset tracking where a live reading changes a decision, rather than instrumenting for its own sake.
- Automation of the re-keying between production, stock and finance systems, with alerting when something fails.
- On-site support, because a failed terminal on a line is not a remote fix.
Where this fits our services
Financial Services
Financial and professional services
Financial and professional firms are usually judged before anyone speaks to them. A prospective client checks the website, and decides from it whether the firm looks like a serious organisation to hand money or confidential information to. That makes credibility a functional requirement, not a design preference.
Behind that, the constraints are about control. Changes need to be reviewable, access needs to be limited and evidenced, and records need to be retrievable long after the work is done. None of that is exotic, but it does mean a project run on "move fast and fix it later" is the wrong approach.
What this usually involves
- Corporate websites that establish credibility through clarity and evidence rather than stock photography.
- Secure handling of documents and client information, with access limited by role and changes recorded.
- Automation of document generation, onboarding steps and routine reconciliation, with an audit trail of what ran.
- Integration between CRM, finance and document systems so client data is not re-keyed between them.
- Maintenance handled on a schedule, since unpatched systems are the usual route into this sector.
Where this fits our services
Frequently Asked Questions
Do you only work with these five industries?
No. These are the sectors we see most often and where the constraints are distinct enough to be worth describing. The underlying work - websites, software, hardware and support - applies far more widely, so tell us what you need rather than assuming we do not cover you.
Do you have sector-specific certifications?
We describe what we build and how we work rather than claiming credentials. If your procurement process requires a specific certification or accreditation, ask us directly and we will give you a straight answer about what we do and do not hold.
Can you work alongside our existing suppliers?
Usually, and often that is the sensible arrangement. Where an incumbent maintains a core system, we integrate with it through supported interfaces rather than proposing to replace something that works.
How do you handle sensitive data during a project?
Access is limited to what the work genuinely requires, granted at the level needed rather than as blanket administrator rights, and documented so you know who holds what. It can be revoked at any point. Where possible we work against test data rather than live records.